Eligibility: All Vismrut bags are eligible for our lifetime repair service, ensuring your bag remains functional and beautiful for years to come.​

Process: To initiate a repair, please contact us at support@vismrut.com with details of the issue and include photographs if possible. Our team will assess the situation and provide further instructions.​

Shipping: Customers are responsible for both pickup and return shipping costs associated with the repair service. We will provide you with the necessary shipping details and address upon acceptance of your repair request.​

Please note that our repair service covers issues related to craftsmanship and materials. It does not cover damage caused by misuse, accidents, or normal wearand tear.

For any questions or to request a repair, please reach out to us at support@vismrut.com.​

We are committed to ensuring your satisfaction and the longevity of your Vismrut bag.​

At Vismrut, we take pride in crafting unique, personalized leather products tailored to each customer's specifications. Due to the bespoke nature of our items, we do not offer exchanges. However, we stand by the quality of our craftsmanship and provide a lifetime repair service to address any issues that may arise over time. Please note that customers are responsible for the courier pick-up and drop-off charges associated with the repair service.​

If you have any questions or require assistance, please contact us at support@vismrut.com

If any product is found damaged during transit, the issue must be reported via email to support@vismrut.com within 48 hours of delivery. The product must also be returned to our warehouse within 5 days of delivery. Delayed reporting or return will render the item ineligible for a refund.

Once notified, our team will investigate the issue and either repair or replace the product as required.

• Courier charges for sending the product to us must be borne by the customer.
• Vismrut will cover the return courier cost only after the item has been repaired or replaced.

For eligible damaged products or customer dissatisfaction, refund requests can be made within 2 days of product delivery. Refunds will be processed only after inspection and quality approval of the returned product.

• Refunds are issued to the original payment method within 5–7 working days.
  
• Products must be unused and returned with all original tags and packaging.
  

If you're not satisfied with your purchase from Vismrut, you can request a refund within 2 days of delivery. Simply email us at support@vismrut.com with your Order ID, reason for return, and product photos . Once your request is approved, send the unused product back to our warehouse in its original packaging. After we receive and inspect the item, we will initiate the refund to your original payment method within 3–5 business days. Please note that return shipping costs are to be covered by the customer, and refunds are not applicable for personalized or used products.

We encourage our customers to review product details thoroughly before placing an order. For any concerns related to quality or craftsmanship, our lifetime repair service is available to support you even after purchase. Thank you for valuing handcrafted luxury.