Eligibility: All Vismrut bags are eligible for our lifetime repair service, ensuring your bag remains functional and beautiful for years to come.​

Process: To initiate a repair, please contact us at support@vismrut.com with details of the issue and include photographs if possible. Our team will assess the situation and provide further instructions.​

Shipping: Customers are responsible for both pickup and return shipping costs associated with the repair service. We will provide you with the necessary shipping details and address upon acceptance of your repair request.​

Please note that our repair service covers issues related to craftsmanship and materials. It does not cover damage caused by misuse, accidents, or normal wearand tear.

For any questions or to request a repair, please reach out to us at support@vismrut.com.​

We are committed to ensuring your satisfaction and the longevity of your Vismrut bag.​

At Vismrut, we take pride in crafting unique, personalized leather products tailored to each customer's specifications. Due to the bespoke nature of our items, we do not offer exchanges. However, we stand by the quality of our craftsmanship and provide a lifetime repair service to address any issues that may arise over time. Please note that customers are responsible for the courier pick-up and drop-off charges associated with the repair service.​

If you have any questions or require assistance, please contact us at support@vismrut.com

At Vismrut, every product is handcrafted with precision and designed to be truly one-of-a-kind. Due to the exclusive and customized nature of our leather bags, we do not offer refunds under any circumstances. Each item is made with care, tailored uniquely for the individual customer, and once purchased, cannot be returned or refunded.

We encourage our customers to review product details thoroughly before placing an order. For any concerns related to quality or craftsmanship, our lifetime repair service is available to support you even after purchase. Thank you for valuing handcrafted luxury.

For detailed information on our policies, including shipping, returns, and repairs, please visit the respective sections on our website. We encourage customers to review these policies thoroughly before making a purchase to ensure a clear understanding of our terms and services.